Privacy Policy

This Privacy Policy explains how Instant Casino may collect, use, store and share personal information when players visit the website, create an account, use casino services or contact support. We aim to handle information responsibly, transparently and only for appropriate purposes. By using the website, players acknowledge that their information may be handled as described below.

Instant Casino operates under a licence issued by the Government of Curaçao, providing regulated oversight for player protection, secure transactions, and fair gaming standards across its platform.

Information we may collect

The information handled by an online casino can vary depending on how a player uses the website and which services are available. Instant Casino may collect information provided directly by a player, information created through account activity and technical information collected when the website is accessed. We seek to collect information that is relevant to operating the service, meeting legal and security requirements and providing effective support.

Account and identification details

When a player registers or updates an account, we may handle details such as a name, date of birth, residential information, contact details, login information and account preferences. We may also handle information used to confirm that an account belongs to the person using it. If verification is required, players may be asked to provide identity documents or other information needed to confirm age, identity or eligibility.

Payment and transaction information

We may handle records relating to deposits, withdrawals, wagers, winnings, account balances and other transactions. Payment details may be processed through payment service providers. Depending on the payment method, we may receive limited payment-related information, such as a transaction reference, payment status or partial account details, rather than complete payment credentials.

Technical, device and usage information

When a player visits the website, we may collect technical information such as an IP address, browser type, device type, operating system, language settings, approximate location, pages viewed, links selected and dates or times of access. We may also handle information about website performance, account activity and interactions with online features. This information can help us maintain security, understand how the website is used and improve its operation.

Communications and support information

If a player contacts support, we may keep the contents of the communication, the player’s account details and information needed to investigate or resolve the enquiry. We may also keep records of complaints, requests, verification questions and other communications so that we can provide consistent assistance and monitor service quality.

How and why information is used

Personal information may be used for the following purposes. The exact information used will depend on the relevant activity, the player’s account and the requirements that apply at the time.

To create, administer and secure a player account.
To provide casino services, process account activity and maintain accurate records.
To process deposits, withdrawals and other transactions through available payment methods.
To verify identity, age, account ownership and eligibility to use the service.
To detect, prevent and investigate fraud, money laundering, abuse, collusion, security incidents and other prohibited activity.
To meet legal, regulatory, court, taxation, accounting and responsible gambling obligations that apply to the service.
To respond to support requests, complaints, privacy enquiries and other communications.
To monitor website performance, troubleshoot technical problems and improve features, content and usability.
To send service messages, including account, security, transaction and policy updates.
To send marketing communications where permitted and where the player has provided consent or another valid basis applies.

We may combine information from different parts of the service where this is reasonably necessary for these purposes. For example, account information, transaction records and technical data may be reviewed together to protect an account or investigate unusual activity. We do not use personal information for unrelated purposes without an appropriate basis or notice.

Sharing information

Information may be shared where this is necessary to operate the website, provide a requested service or meet an obligation. This may include sharing relevant information with payment providers, identity and verification service providers, technology and hosting providers, fraud prevention services, customer support platforms, professional advisers and other suppliers that assist with website operations. These parties should receive only information relevant to their function and are expected to handle it securely.

Information may also be disclosed where reasonably required to protect players, the website or other people; to investigate suspected unlawful or prohibited conduct; to respond to valid legal requests; or to comply with applicable obligations. We may use service providers located in Australia or other countries. Where information is handled across borders, reasonable steps should be taken to protect it and support appropriate privacy standards.

Cookies, security and retention

Cookies and similar technologies

The website may use cookies and similar technologies to keep sessions working, remember preferences, support account security, understand website usage and measure the effectiveness of content or communications. Some cookies are necessary for core website functions, while others help with analysis, personalisation or marketing.

Players can manage or restrict cookies through their browser settings. Blocking or deleting cookies may affect how some website features work, including login, preferences or other account functions. Browser settings may also allow a player to remove existing cookies and control whether new cookies are accepted.

Security of information

We use reasonable administrative, technical and organisational measures intended to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. Security measures may include access controls, authentication procedures, monitoring, encryption where appropriate and secure handling practices. No website, online service or method of transmission can be guaranteed to be completely secure, so players should use strong passwords, keep login details confidential and contact support if they suspect unauthorised account activity.

How long information is kept

Information is generally kept only for as long as it is reasonably needed for the purposes described in this policy, including account administration, support, security, dispute handling and business records. Some records must be kept for a period required by law even after an account is closed. The retention period may differ depending on the type of information and the reason it was collected. When information is no longer needed, it may be securely deleted, anonymised or otherwise disposed of.

Closing an account

Closing an account does not necessarily result in the immediate deletion of all information. Certain records may need to remain available for legal, security, fraud prevention, dispute resolution, accounting or responsible gambling purposes. Account closure may also not remove information already included in records that must be retained or that has been anonymised.

Your privacy rights and requests

Depending on the circumstances and the privacy rules that apply, players may have rights in relation to their personal information. These rights may include asking for access to information held about them, requesting correction of inaccurate or incomplete information, asking for deletion of information and withdrawing consent to marketing communications. A request may be subject to identity checks, legal exceptions or other reasonable conditions.

How to exercise your rights

To make a privacy or data request, contact support@instantcasino.wtf. Please clearly describe the request and provide enough information for us to identify the relevant account or records. For security, we may ask for information to verify the identity of the person making the request before taking action.

Access: ask for a copy of personal information held about you, subject to applicable exceptions.
Correction: ask for inaccurate, incomplete or outdated information to be corrected.
Deletion: ask for personal information to be deleted where there is no continuing reason or obligation to keep it.
Marketing consent: withdraw consent to marketing communications at any time by contacting support@instantcasino.wtf or using an available unsubscribe option.

Withdrawing consent to marketing will not normally affect service messages needed for account security, transactions, support, policy changes or other essential administration. A deletion or access request may not cover information that must be retained, information relating to other people or information that cannot reasonably be separated from protected records.

Changes to this policy

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology, privacy practices or applicable requirements. The updated version will be made available on the website. Players should review this page periodically, particularly before continuing to use the service after a material change.

If a player has questions about this Privacy Policy, believes information has been handled incorrectly or wants to exercise a data right, they should contact support@instantcasino.wtf. We will review the request and respond in accordance with applicable requirements and the nature of the information involved.